Refund Policy
At ProBerine⁺ by Nutricellar, we value your satisfaction and are committed to providing you with high-quality dietary supplements. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.
30-Day Return Window:
You have 30 days from the date of purchase to initiate a return for any ProBerine⁺ product.
Eligibility Criteria:
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Shipping:
Customers are responsible for the cost of return shipping. Please ensure that the product is securely packaged to prevent damage during transit.
We refund products that are properly returned to us:
We offer refunds for products returned in their original condition within our 30 day return window. Ensure the item is unused, with all tags and packaging intact. Our refund process begins once we receive and inspect the returned product.
How to initiate a return:
1. Contact our customer service team at customer.service@nutricellar.com to request a return authorization.
2. Provide your order number, the name of the product you wish to return, and a brief reason for the return.
3. Once your return is authorized, you will receive instructions on how to return the product.
Damaged or Defective Products:
If you receive a damaged product, please contact our customer support immediately. Provide photos of the damaged item and packaging. We’ll guide you through the return process, and upon inspection, a replacement or refund will be issued.
Refund Process:
Upon receiving the returned product and verifying its condition, we will initiate a refund to your original payment method. Please allow 1-2 business days for the refund to reflect in your account.
Delayed or missing refund?
If you haven’t received your refund within the expected timeframe, check your bank account first. If the issue persists, contact your credit card company or bank. If all else fails, reach out to our customer support for further assistance in resolving the delay or locating your refund.
Do you have questions?
Absolutely! If you have any questions or concerns not covered here, please don’t hesitate to contact our customer support. We’re here to help and ensure your experience with us is smooth and enjoyable.